Whether you're taking a break from betting or permanently leaving the platform, Betpas makes it straightforward to close your account. This guide covers everything you need to know about the account deletion process.
Important: Before You Delete
Make sure to withdraw all funds from your account before requesting deletion. Any remaining balance in a closed account cannot be recovered.
Pre-Deletion Checklist
Complete these steps before requesting account closure to avoid losing money or access to important information:
Before Closing Your Account
Transfer all funds to your bank account or e-wallet. Request a withdrawal and wait for it to complete before proceeding.
Wait for any open bets to settle. You can't close your account while bets are still pending.
If you have an active bonus, either complete the wagering requirements or forfeit it before closure.
Download or screenshot your transaction records if needed for your personal records or tax purposes.
How to Close Your Account
There are two primary methods to request account deletion:
Method 1: Live Support Chat
The fastest way to close your account is through live support, typically completed within minutes:
- Log in to your Betpas account
- Click the live support chat button
- Tell the agent: "I want to close my account permanently"
- Complete identity verification when prompted
- Provide a reason for closing (optional but helpful)
- Confirm your request
Method 2: Email Request
For a written record of your request, you can email customer support:
- Send from your registered email address
- Include your username in the subject line
- Clearly state your request for account closure
- Be prepared to verify your identity if requested
- Allow 24-48 hours for processing
Alternatives to Permanent Deletion
If you're not sure about permanent closure, consider these temporary options:
Self-Exclusion
Temporarily block yourself from betting for 1 week to 6 months. You choose the duration, and the account automatically reactivates after the period ends.
Cooling-Off Period
A shorter break of 24 hours to 7 days. Ideal if you just need a brief pause to reassess your betting habits.
Deposit Limits
Set daily, weekly, or monthly deposit limits instead of closing. This keeps your account active with spending controls.
Your Data Rights
Under data protection laws (including GDPR), you have specific rights regarding your personal information:
- Right to erasure: Request deletion of your personal data
- Right to access: Obtain a copy of all data held about you
- Right to portability: Receive your data in a transferable format
- Right to object: Stop processing of your data for marketing
Note that some data must be retained for legal and regulatory compliance (typically 5-7 years for financial transactions). You can request full data deletion after the mandatory retention period expires.
What Happens After Deletion
Understanding the consequences of account closure:
- You will not be able to log in to your account
- Any remaining balance will be forfeited
- Your betting history will become inaccessible
- You may be restricted from creating a new account with the same details
- Active promotions and loyalty points will be cancelled
- Some data may be retained for regulatory compliance
Frequently Asked Questions
Can I reopen my account after closing it?
Generally, closed accounts cannot be reopened. You would need to contact support for exceptions, but they may ask you to create a new account instead.
What happens to my balance if I forget to withdraw?
Any balance remaining in a closed account is considered forfeited. Always withdraw funds before requesting closure—this is non-reversible.
How long does the closure process take?
Live chat requests are usually processed immediately. Email requests typically take 24-48 hours. Complex cases involving pending transactions may take longer.
Can I close my account if I have pending withdrawals?
You'll need to wait for pending withdrawals to complete before the account can be fully closed. The support team can provide an estimated timeline.
Need Help with Your Account?
Our support team is available 24/7 to assist with account closure or answer any questions.
Contact Live Support