Frequently Asked Questions

Yes, Betpas is a well-established platform operating under a Curacao eGaming license. All user data is protected with 256-bit SSL encryption, and financial transactions go through approved payment processors. The platform has been serving users since 2015 with millions of successful transactions.

Due to regional internet regulations and DNS blocking in certain countries, Betpas occasionally updates its domain name to maintain uninterrupted service. Official address changes are always announced through verified social media channels, email notifications, and on this website. Never trust unofficial sources claiming to have "new" addresses.

Bookmark this website (betpas.win) to always access the current address. You can also follow Betpas's official Twitter account for announcements, or enable email notifications in your account settings to receive updates directly. Our login guide is always updated with the latest information.

No, Betpas does not have an official mobile application. Any APK files or apps claiming to be Betpas are fake and potentially dangerous. The website is fully optimized for mobile browsers and you can add it to your home screen for an app-like experience. See our mobile access guide for safe instructions.

Visit the current Betpas address and click the "Sign Up" or "Register" button. Fill out the registration form with your accurate personal information (name, email, phone number). Verify your email and phone number through the codes sent to you. Your account will be active within minutes. For a detailed walkthrough, see our registration guide.

You must be at least 18 years old to register and use Betpas. Age verification is required during the KYC (Know Your Customer) process. Accounts found to belong to minors will be permanently closed and any funds returned.

Click the "Forgot Password" link on the login page. Enter your registered email address, and you'll receive a password reset link. Follow the link to create a new password. If you don't receive the email, check your spam folder or contact live support for assistance.

Go to your account settings and find the verification section. Upload a clear photo of your government-issued ID (front and back), a proof of address document (utility bill or bank statement dated within 3 months), and if requested, a selfie holding your ID. Verification typically takes 24-48 hours. See our verification guide for detailed instructions.

Betpas supports multiple payment methods including: Papara, Cepbank, bank transfers (EFT/HAVALE), credit/debit cards (Visa, Mastercard), and cryptocurrencies (Bitcoin, USDT, Ethereum). The fastest methods for both deposits and withdrawals are Papara and cryptocurrency. Check our payment methods guide for full details.

Minimum deposit amounts vary by method: Papara and Cepbank have a 50 TL minimum, bank transfers require 100 TL minimum, and cryptocurrency deposits generally have no fixed minimum but network fees apply. Check the deposit page for current limits for each method.

Processing times vary by method: Papara and e-wallet withdrawals are typically processed within 15-30 minutes. Bank transfers take 1-24 hours depending on banking hours. Cryptocurrency withdrawals complete within 1-3 hours. First withdrawals may take longer due to verification requirements.

First, wait 15-30 minutes as some transactions can be delayed. Verify the payment was completed in your bank or payment app. If still not credited, contact live support with your transaction receipt/reference number. They can trace the payment and credit it manually. See our complaint solutions guide for more help.

Welcome bonuses are typically applied automatically to your first deposit. Some promotions require you to enter a bonus code during deposit or opt-in through the promotions page first. If your bonus wasn't credited, contact live support within 24 hours with your deposit details.

Wagering requirements (also called rollover) specify how many times you must bet the bonus amount before withdrawing winnings. For example, a 100 TL bonus with 10x wagering means you must place 1,000 TL worth of bets. Different games contribute different percentages toward wagering. Always read the full bonus terms before accepting.

No, bonuses cannot be withdrawn directly. You must complete the wagering requirements first. Once requirements are met, your remaining balance (including winnings from the bonus) becomes withdrawable. If you request a withdrawal before completing wagering, you may forfeit the bonus and related winnings.

Betpas offers 24/7 live chat support accessible through the chat icon on the website. You can also reach support via email for non-urgent inquiries. Live chat is recommended for fastest response times. Support is available in multiple languages including English and Turkish.

This usually means you're trying to access an old or fake domain. Verify you're using the current official address from this website. Clear your browser cache, try a different browser, and disable any VPN if active. If issues persist, contact support with your registered email and username. See our login guide for troubleshooting steps.

Try these solutions: Clear your browser cache and cookies, disable browser extensions, try a different browser, check your internet connection, or try accessing during off-peak hours. If using mobile data, switch to WiFi or vice versa. Using a DNS service like Google DNS (8.8.8.8) can also help.