Deposit Issues
Deposit Not Credited to Account
I made a deposit but the funds haven't appeared in my account balance.
- Wait 15-30 minutes. Bank transfers and some payment methods can experience processing delays, especially during peak hours.
- Check your bank statement or payment app to confirm the transaction was completed successfully and the correct amount was deducted.
- Verify you deposited to the correct account. If you have multiple accounts (which is against terms), funds may have gone elsewhere.
- Take a screenshot of your bank statement or payment confirmation showing the transaction details.
- Contact live support with your transaction reference number and the screenshot. They can trace the payment and credit it manually.
Always save transaction receipts and reference numbers immediately after making a deposit. This speeds up resolution significantly.
Withdrawal Delays
Withdrawal Request Pending or Delayed
My withdrawal request hasn't been processed or has been pending for too long.
- Ensure your KYC (identity verification) is complete. Withdrawals cannot be processed until your identity is verified. Check your account settings.
- Review any active bonus wagering requirements. If you have an active bonus, you may need to complete wagering before withdrawing.
- Verify your withdrawal method details are correct. Bank account numbers, wallet addresses, and payment IDs must match exactly.
- Check if you've exceeded daily or weekly withdrawal limits. Higher limits may require VIP status or additional verification.
- If pending for over 24 hours, contact live support with your withdrawal request ID and ask for a status update.
Complete KYC verification before your first withdrawal request to avoid delays. Upload clear, readable documents.
Bonus Issues
Bonus Not Applied to Account
I made a qualifying deposit but the bonus wasn't credited to my account.
- Review the bonus terms carefully. Check minimum deposit amounts, payment method restrictions, and eligibility requirements.
- Verify you entered the promo code correctly (if required). Some bonuses require exact code entry during deposit.
- Check if you've already claimed this bonus before. Many promotions are one-time offers per account.
- Some bonuses require opt-in before depositing. Check if you needed to activate the offer first.
- Contact live support within 24 hours of your deposit. Provide your deposit amount, time, and the bonus you're claiming.
Always read full bonus terms before depositing. Take a screenshot of the promotion page as proof of the advertised offer.
Login Problems
Cannot Access My Account
I'm entering the correct credentials but cannot log into my account.
- Verify you're using the current website address. Betpas changes domains periodically - check our login guide for the latest URL.
- Clear your browser cache and cookies. Old cached data can cause login issues with updated systems.
- Try a different browser or device. Some browser extensions or settings can interfere with login.
- Disable VPN if you're using one. VPN connections may be blocked or cause geolocation issues.
- Use the "Forgot Password" feature to reset your credentials if you suspect your password might be incorrect.
- If all else fails, contact support via the contact page with your registered email and username.
Bookmark the official site and enable browser notifications to stay updated on address changes automatically.
Account Verification Issues
My verification documents were rejected or the process is taking too long.
- Ensure documents are clear, readable, and show all four corners. Blurry or cropped images will be rejected.
- ID documents must be valid (not expired) and match the name on your account exactly.
- Proof of address must be dated within the last 3 months (utility bill, bank statement, etc.).
- For selfie verification, ensure good lighting, no glasses, and hold your ID next to your face as instructed.
- Wait 24-48 hours for verification review. High volume periods may cause delays.
Submit documents in color (not black and white) with file sizes under 5MB for fastest processing.
Response Time Expectations
Understanding typical response times helps set realistic expectations when seeking support:
How to Escalate Unresolved Issues
If your initial support request doesn't resolve your issue, follow this escalation path:
Step 1: Live Chat (First Contact)
Start with live chat for immediate assistance. Explain your issue clearly and provide all relevant details upfront.
Step 2: Request Supervisor
If the initial agent cannot resolve your issue, politely request to speak with a supervisor or senior support agent.
Step 3: Email with Documentation
Send a detailed email including chat transcripts, screenshots, and a clear summary of the issue and desired resolution.
Step 4: Final Resolution
Complex issues are reviewed by the management team. Expect a comprehensive response within 48-72 hours.
Need Immediate Help?
Our 24/7 live support team is ready to assist you with any issue. Get a response in minutes, not hours.
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